FAQ

Our products usually – key word usually – ship within 1-2 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, we’d appreciate your patient! Once your order has shipped after 2-3 business days, you will receive a shipping confirmation via email with a tracking number.

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you. Sometimes the tracking information can be updated in time, please wait patiently.

Sometimes the tracking information can be incorrect, and packages are marked as delivered before they actually arrive! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do not receive your order in a couple days, please email our Customer Support team with your order number so that we may assist you further! :)

No, we’re sorry we do not ship to PO Box address and APO address, either.

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value. Please note that For all international shipments (outside the contiguous United States), any tax or duty shall be borne by the buyer.

We happily ship to (almost) all countries worldwide! Unfortunately, we do not currently ship to the following countries: India. We’ll let you know if we cannot ship to your country and will issue the refund to you of your order, so you can place the order with no worries.