Note:
- Due to the update of our brand logo, the product packaging will be updated. We will randomly send products in either the old or new packaging (depending on the product you receive), but it will not affect the product quality. Thank you for your understanding during this transition.
- Package deliveries may be delayed due to extreme weather conditions.
- Your products might be sent out separately if you ordered several items together.
Shipping Policy:
For all international shipments (outside the contiguous United States), any tax or duty shall be borne by the buyer
Shipments from all of our warehouses are delivery duty unpaid. The final cost does not include import duties and sales taxes, all these additional fees must be paid by the customers.
You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We are not responsible for any extra charges once the original package has been shipped.
*If the customer refuses to pay these extra charges, the package might be dropped by customs or returned to us, and we will not refund any amount of money.
Shipping Fee:
United States (except in remote areas such as the Virgin Islands):
Shipping is $7.99.
Free shipping for order over $149.99.
State of Alaska, Guam, State of Hawaii, Northern Mariana Islands, Puerto Rico, Armed Forces of the Americas, European Armed Forces, Pacific Armed Forces, U.S. Virgin Islands, U.S. Minor Outlying Islans: For the order with 1 product, the shipping fee is USD$12.99. When your order more than one product, we will add USD$2.00 per product.
Canada: For the order with 1 product, the shipping fee is USD$16.99. When your order more than one product, we will add USD$2.00 per product.
UK, France and Germany: For the order with 1 product, the shipping fee is USD$15.99. For the order with 2 products, the shipping fee is USD$23.99. The order with over 2 products, we will add USD$2.00 per product.
*Free shipping in all regions if there are only over 3 Press-ons in the order.
Please kindly note that we will not issue any refund for your order if you refuse to receive the package we sent to you.
If you no longer want to receive the package, please do not refuse it when it is delivered. Instead, you can send us one return form with your order.
For US customers, the shipping time will be 3-12 business days.
For Canada, the shipping time is 7-15 business days.
For Germany, France, Italy, Spain, Australia and the United Kingdom, the shipping time is 7-15 business days.
For other countries, the shipping time is 10-15 business days.
If the shipping time is longer than you expect, please contact us and we will resend it under certain conditions.
Following are our shipping partners:
Fedex, UPS, Yanwenexpress
Please note:
Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-5 business days and is NOT included in the overall “shipping time”.
Shipping times can be affected by variable customs clearance times or public holidays.
Warranty Policy:
Generally, all of our HALMAI products have a full 12-month warranty covering manufacturing and quality issues (natural causes or human errors are not included) and 90 days of money-back guarantee from the receipt of the original order. If your product does not meet your needs within this period, feel free to contact us by submitting a feedback form to let us know what we can do to help you.
Please note this page of warranty and return is for purchases made through halmaideals.com, the HALMAI Direct store, or the HALMAI on Amazon. For purchases made through HALMAI's authorized resellers, please contact them directly.
(1) Check Before Using
-Do not use the damaged cord to charge the device.
-Only plug this device into a voltage system that matches the voltage system specified on the device.
-Use the original handpiece, power cord, adapter, or charger only.
(2) About Battery
-Do not overcharge the device or use it when it is charging.
-Do not charge the device near any flammable or explosive materials.
-Do not cover the device with clothes or other materials while charging.
(3) About Using
-Misuse, dropping, or excessive force may cause device damage.
-Do not operate in wet or moist conditions.
-Individuals under 18 require parental consent and supervision to use this device.